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Connecting WayPay to QuickBooks Desktop
I have connected my QuickBooks Desktop company profile to my WayPay profile, however, on my WayPay profile, I am unable to see bills/payables that I recently created in QuickBooks Desktop?
I have connected my QuickBooks Desktop company profile to my WayPay profile, however, on my WayPay profile, I am unable to see bills/payables that I recently created in QuickBooks Desktop?
RBC PayEdge avatar
Written by RBC PayEdge
Updated over a week ago

There are two possibilities when you do not see your bills on WayPay:

1. Upon first sync, only suppliers with an outstanding bill get imported from your QuickBooks Desktop company file (company profile) to WayPay, not payables. You will need to provide payment information for the suppliers on WayPay. You can add payment information under Suppliers >> Manage Suppliers >> Attention Needed Tab. Once payment method has been successfully added, sync again in order to import bills for those suppliers. You can do so by clicking Update Selected in QuickBooks Web Connector or wait for the next auto sync to happen. After successful sync, you will be able to see outstanding bill(s) associated with the supplier(s) under Payments >> Outstanding Payables.

2. Once outstanding bills/payables are created in QuickBooks Desktop, ensure to sync recently created bills to WayPay by clicking Updated Selected button on QuickBooks Web Connector or wait for the auto-sync to happen. After successful sync, you can find outstanding payables by clicking Payments >> Outstanding Payables.

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