Frequently Asked Questions (FAQs)
A curated list of the most commonly asked questions by WayPay customers
How do I sign up on WayPay?
How do I complete my WayPay profile?
How do I know that I have completed the account set up process?
How do I proceed with the account set up process in case I do not have all the information required by WayPay?
Delegated a section to the wrong person?
Can I resend the delegate email?
Can I complete a section which has already been delegated?
I have completed my profile; can I start making payments to my suppliers immediately?
Which accounting softwares are currently supported by WayPay?
How can I connect my accounting software to WayPay?
How is data shared between accounting software and WayPay?
What information is shared between accounting software and WayPay account?
What options does WayPay provide me to manage connection to my accounting software(s)?
I am not able to sign in to WayPay using my accounting software credentials?
How do I reconnect my QuickBooks Online (QBO) account to my WayPay account?
How can I add suppliers to my WayPay account?
Where can I find all the suppliers that were imported from my accounting software?
Why is it required to add a payment method for suppliers?
What are the different supplier payment methods supported by WayPay?
How can I add payment method for my supplier(s)?
I have the proper payment information from a supplier but I keep getting a message saying that the information I have entered cannot be saved?
How can I view, edit or delete supplier’s payment method?
Can I choose/set a default/preferred payment method for my suppliers?
How do I update and verify my mobile number?
Why should I update and verify my mobile number?
How do I know that I have a payment order pending for my approval?
How do I approve or reject payment orders?
Why do I need an Authentication Code or Approver Code to approve/reject a payment order?
Can I approve a payment order without an Authentication Code or Approver Code?
What is the difference between Authentication Code and Approver Code?
When do I need an Authentication Code?
When do I need an Approver Code?
I have an Approver Code and I received an Authentication Code as well, which one should I use to approve/reject a payment order?
How can I get an Authentication Code to approve or reject a payment order?
How can I get an Approver Code to approve or reject a payment order?
How can I approve orders if I am unable to verify my mobile number?
How do I know that my mobile number is verified?
My mobile number is updated, but I am not getting an Authentication Code to approve or reject a payment order
I received multiple Authentication Codes, which one should I use to approve or reject an order?
I am getting an error that my Authentication Code is not valid or has expired?
I forgot my Approver Code, how can I retrieve or reset it?
When I add an Approver Code, I am not able to see the code under Edit User?
Where can I find approved or rejected orders?
Why would I need to reconnect to Xero?
How can I connect my Xero integration with WayPay?
Will I lose any data after I reconnect to Xero?
What information is shared between Xero and WayPay?
How is data/information shared between Xero and WayPay?
Where can I find my suppliers on WayPay portal which were imported from Xero?
Where can I find my bills on WayPay portal which were imported from Xero?
How can I pay my supplier bills on WayPay?
How can I sync paid bills from WayPay to Xero?
How do I sign up on WayPay as a QuickBooks Desktop user?
I already have a WayPay profile; how do I connect my QuickBooks Desktop company profile to it?
What is a QuickBooks Web Connector? Why connector is required?
Where can I get the QuickBooks Web Connector?
I did not receive an email to download the QuickBooks Web Connector, what do I do now?
I am unable to download the QB Desktop App from an email; what do I do now?
How do I download and install the QuickBooks Web Connector?
How is data/information shared between QuickBooks Desktop and WayPay?
What information is shared between QuickBooks Desktop and WayPay?
How can I sync QuickBooks Desktop with WayPay?
How can I import my vendors/suppliers from QuickBooks Desktop to WayPay?
I have connected my QuickBooks Desktop company profile to my WayPay profile, however, on my WayPay profile, I am unable to see bills/payables that I recently created in QuickBooks Desktop?