Frequently Asked Questions (FAQs)

A curated list of the most commonly asked questions by WayPay customers

Sam Green avatar
77 articles in this collection
Written by Sam Green
Approve or Reject Orders Using Authentication Code or Approver Code

How do I update and verify my mobile number?

Sam Green avatar
Written by Sam Green
Updated over a week ago

Why should I update and verify my mobile number?

Sam Green avatar
Written by Sam Green
Updated over a week ago

How do I know that I have a payment order pending for my approval?

Sam Green avatar
Written by Sam Green
Updated over a week ago

How do I approve or reject payment orders?

Sam Green avatar
Written by Sam Green
Updated over a week ago

Why do I need an Authentication Code or Approver Code to approve/reject a payment order?

Sam Green avatar
Written by Sam Green
Updated over a week ago

Can I approve a payment order without an Authentication Code or Approver Code?

Sam Green avatar
Written by Sam Green
Updated over a week ago

What is the difference between Authentication Code and Approver Code?

Sam Green avatar
Written by Sam Green
Updated over a week ago

When do I need an Authentication Code?

Sam Green avatar
Written by Sam Green
Updated over a week ago

When do I need an Approver Code?

Sam Green avatar
Written by Sam Green
Updated over a week ago

I have an Approver Code and I received an Authentication Code as well, which one should I use to approve/reject a payment order?

Sam Green avatar
Written by Sam Green
Updated over a week ago

How can I get an Authentication Code to approve or reject a payment order?

Sam Green avatar
Written by Sam Green
Updated over a week ago

How can I get an Approver Code to approve or reject a payment order?

Sam Green avatar
Written by Sam Green
Updated over a week ago

How can I approve orders if I am unable to verify my mobile number?

Sam Green avatar
Written by Sam Green
Updated over a week ago

How do I know that my mobile number is verified?

Sam Green avatar
Written by Sam Green
Updated over a week ago

My mobile number is updated, but I am not getting an Authentication Code to approve or reject a payment order

Sam Green avatar
Written by Sam Green
Updated over a week ago

I received multiple Authentication Codes, which one should I use to approve or reject an order?

Sam Green avatar
Written by Sam Green
Updated over a week ago

I am getting an error that my Authentication Code is not valid or has expired?

Sam Green avatar
Written by Sam Green
Updated over a week ago

I forgot my Approver Code, how can I retrieve or reset it?

Sam Green avatar
Written by Sam Green
Updated over a week ago

When I add an Approver Code, I am not able to see the code under Edit User?

Sam Green avatar
Written by Sam Green
Updated over a week ago

Where can I find approved or rejected orders?

Sam Green avatar
Written by Sam Green
Updated over a week ago
Connecting WayPay to QuickBooks Desktop

How do I sign up on WayPay as a QuickBooks Desktop user?

Sam Green avatar
Written by Sam Green
Updated over a week ago

I already have a WayPay profile; how do I connect my QuickBooks Desktop company profile to it?

Sam Green avatar
Written by Sam Green
Updated over a week ago

What is a QuickBooks Web Connector? Why connector is required?

Sam Green avatar
Written by Sam Green
Updated over a week ago

Where can I get the QuickBooks Web Connector?

Sam Green avatar
Written by Sam Green
Updated over a week ago

I did not receive an email to download the QuickBooks Web Connector, what do I do now?

Sam Green avatar
Written by Sam Green
Updated over a week ago

I am unable to download the QB Desktop App from an email; what do I do now?

Sam Green avatar
Written by Sam Green
Updated over a week ago

How do I download and install the QuickBooks Web Connector?

Sam Green avatar
Written by Sam Green
Updated over a week ago

How is data/information shared between QuickBooks Desktop and WayPay?

Sam Green avatar
Written by Sam Green
Updated over a week ago

What information is shared between QuickBooks Desktop and WayPay?

Sam Green avatar
Written by Sam Green
Updated over a week ago

How can I sync QuickBooks Desktop with WayPay?

Sam Green avatar
Written by Sam Green
Updated over a week ago

How can I import my vendors/suppliers from QuickBooks Desktop to WayPay?

Sam Green avatar
Written by Sam Green
Updated over a week ago

I have connected my QuickBooks Desktop company profile to my WayPay profile, however, on my WayPay profile, I am unable to see bills/payables that I recently created in QuickBooks Desktop?

Sam Green avatar
Written by Sam Green
Updated over a week ago