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My mobile number is updated, but I am not getting an Authentication Code to approve or reject a payment order

RBC PayEdge avatar
Written by RBC PayEdge
Updated over 4 years ago

If you are trying to approve or reject an order and you do not receive an Authentication Code, please ensure that

  1. You have network coverage in your area

  2. Your mobile number on your profile is correct and verified, you can confirm that under User Information

Sometimes, there could be network delays and you may not receive the Authentication Code immediately. In that case, click Resend Code to generate a new Authentication Code for you. Once you get the new Authentication Code, you will be able to approve or reject a payment order. The Authentication Code is valid for 5 minutes.

You might be interested in the following questions

  1. How do I update and verify my mobile number?

  2. Why should I update and verify my mobile number?

  3. How do I know that I have a payment order pending for my approval?

  4. How do I approve or reject payment orders?

  5. Why do I need an Authentication Code or Approver Code to approve/reject a payment order?

  6. Can I approve a payment order without an Authentication Code or Approver Code?

  7. What is the difference between Authentication Code and Approver Code?

  8. When do I need an Authentication Code?

  9. When do I need an Approver Code?

  10. I have an Approver Code and I receive Authentication Code as well, which one should I use to approve/reject a payment order?

  11. How can I get an Authentication Code to approve or reject a payment order?

  12. How can I get an Approver Code to approve or reject a payment order?

  13. How can I approve orders if I am unable to verify my mobile number?

  14. How do I know that my mobile number is verified?

  15. My mobile number is updated, but I am not getting an Authentication Code to approve or reject a payment order

  16. I received multiple Authentication Codes, which one should I use to approve or reject an order?

  17. I am getting an error that my Authentication Code is not valid or has expired?

  18. I forgot my Approver Code, how can I retrieve or reset it?

  19. When I add an Approver Code, I am not able to see the code?

  20. Where can I find approved or rejected orders?

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